Refund policy

We have a 60-day return policy on non-custom items, which means you have 60 days after receiving your item to request a return.  Tinted paints/stains and any other custom products are not eligible for returns.  

To be eligible for a return, your non-custom item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at brooke@triboropaint.com or come into one of our 3 locations. Please note that returns will need to be dropped off at the location they were picked up at.

You can always contact us for any return question at brooke@triboropaint.com. 

Canceled orders
You may request to cancel an order after it is placed.  Canceled online orders are subject to a 20% restocking fee.  Any custom paints or stains that have already been mixed at the time of your cancelation request are not eligible for a refund.  Any tinted products are considered custom.

 

Damages and issues
Please inspect your order upon pickup and let us know immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom paints, stains, or custom/special orders.  Any paint or stain tinted to a color (including Benjamin Moore colors) is considered custom. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at brooke@triboropaint.com.